Shipping & Returns

Shipping Policy

Shipping flat rates:

Horse rugs - $12.oo for regular postage (3-7 business days)

Horse rugs - $20.00 for express postage (1-3 business days)

Fly veils - $6.00 for regular postage (3-7 business days)

Fly veils - $12.00 for express postage (1-3 business days)

Regional and rural areas may experience longer delivery times,.

Our shipping company will provide updates via email on the status of your package. You can request that the package be left unattended upon delivery. If you choose this option, The Natural Horse Rug Company holds no responsibility for lost or stolen packages once delivery has been completed by our shipping provider.

Return & Exchange Policy

If you would like to return or exchange your hemp horse rug or product, please email us at thenaturalhorserugcompany@gmail.com

Items may be returned  within 14 days of product receipt, at your expense so that the item/s may be assessed. Please include a note with your name, order number, and instructions on whether you would like a refund or an exchange. 

  1. Ordered wrong size

  2. Faulty Product (please provide additional information)

  3. Incorrect product send (please provide additional information)

  4. Dissatisfied with product ordered

  5. Other (please provide additional information)

To return an item, the product must be in original condition with all labels attached and in correct original condition packaging.

The original postage charge cannot be refunded, unless your order contains incorrect or damaged products.

Refunds will be paid back onto the purchaser's original credit card within 14 business days.

Note: For items that are purchased in store at one of our stockists, please ensure you contact the store directly for returns and faulty product enquires.